Customer Testimonials
Recently, some of our potential customers have been asking for reviews. We do not send emails asking for a review after you become a customer. We let you enjoy your device in peace! If you need service, of course, we are here to help. We recently asked some of our customers to share their ownership experience with us so we can share it with you! There are quite a few of them, so please scroll down all the way to the bottom of the page to see everything.
TESTIMONIALS BELOW – You can Watch them or read Them
Electra7 Reviews Below:
Falcon Product Reviews:
Testimonials Below
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Multi-Chair Testimonials
Thank you for reading our testimonials page! We hope you are inspired by this page’s ambitious, bold, and courageous people who shared a product review. We were moved to tears by what people can accomplish when there is a will, desire, and motivation. You too, can be Quick and Mobile! There is more to read about Quick N Mobile too:
Customer Concerns: Product Specs vs. Reality
One common issue mentioned by users is the difference between advertised specifications and the actual product they receive, particularly regarding weight and size. Several customers have found that the item purchased ended up being considerably heavier and bulkier than described online, making it less manageable than expected. Please understand that the weight published is weight without batteries for our wheelchairs.
Another frustration centers around the return process. Customers point out that returning an oversized product can be costly—not only due to shipping charges, but also because of restocking fees. The requirement to send items back in original packaging adds another layer of hassle, sometimes making the cost of return almost as high as keeping the product.
The difference is that the devices we carry are FDA Registered Medical Mobility Devices. On our CLEARANCE page, you will find open box and returned items. Once an item is returned to us, it is professional sanitized and refurbished before put for sale. As frustrating as return fees are, we too lose money on returns due to the requirements we have before they are marketed for sale again. Many companies DO not have clearance pages. We believe they keep strict policies in place (only like new is accepted for returns, must have never traveled outdoors) becasue once they are returned, they are marketed as new items. That is a dishonest practice.
Problem Solved, Happy Outcomes
When customers reached out with concerns—like a battery charger that wouldn’t light up properly or an uncooperative battery box—the real measure of service came in the response. In several cases, not only were faulty parts swiftly replaced, but customers were offered genuine apologies for the hassle.
What stood out even more was the attentive follow-up. Representatives often went beyond the basics, providing practical battery care tips and flexible solutions (like allowing customers to keep problematic batteries for backup, rather than insisting on returns). That mix of prompt action and thoughtful advice left users feeling well looked after—and their issues fully resolved.
A Note on Our Return Policy
Several customers have shared helpful feedback when it comes to returns. Their biggest tip? Take a moment to carefully read through the return policy before making your purchase. Some have noted that restocking fees and return shipping costs can add up, and returns need to be sent back in the original packaging. By familiarizing yourself with these details ahead of time, you can make an informed decision and avoid any surprises down the line.
Customer Experiences With Specific Wheelchairs
When it comes to sharing real-world experiences, users have plenty to say about the day-to-day performance of these wheelchairs—and their feedback paints a vivid picture for anyone considering a purchase.
- Wheelator: Some found this model heavier and bulkier than advertised, which made transporting and handling it less convenient than they’d hoped. When contemplating returns, several users also noted a steep restocking fee and pricey shipping, often tipping the scales in favor of keeping the chair rather than sending it back.
- Electra 7: On the brighter side, a number of customers praised the Electra 7 for the freedom it brought to their everyday activities. One particularly grateful family member highlighted how the chair allowed his wife greater independence at malls and during travel through large airports—liberating both users and caregivers from physical strain. The chair’s ease of use and assembly, aided by clear instructional videos, was a recurring point of satisfaction.
- Matrix Wheelchair: Positive feedback here frequently centers around helpful and courteous customer service during the buying process, with quick shipping and straightforward setup. Regaining mobility proved to be a life-changing benefit, giving users a much-appreciated sense of autonomy.
- Phoenix Electric Folding Wheelchair: The Phoenix model’s folding capability and riding comfort received high marks. Yet, some customers ran into issues with battery performance not meeting stated expectations. In these instances, responses from support were hit-or-miss, ranging from insistence on extensive (sometimes inconvenient) diagnostics before addressing warranty claims to, in rare cases, more direct and accommodating resolutions.
- Eagle HD Power Chair: Prospective buyers have expressed concern about the front wheels handling angled van ramps—specifically, whether the lack of spring loading could prevent the chair from clearing common obstacles in wheelchair-accessible vehicles. This remains a key consideration for those depending on vans like the Braun side-entry models.
In summary, these wheelchairs score points for expanding independence and making travel and shopping far more manageable. However, some models come with quirks or hurdles to consider—so careful attention to product specifications, warranty details, and fit for your specific needs is advised before taking the plunge.
Real Stories from Our Customers
Gifting Freedom and Independence
One of our customers recently shared how the Electra 7 became the ultimate Valentine’s gift, granting his 71-year-old wife the independence to shop at the mall without needing a helping hand. He mentioned that both he and his wife now enjoy outings with far less effort, and visits to see grandkids in Nebraska are easier than ever—no more long, exhausting airport walks! Our video guides were also a big hit, making setup a breeze.
Responsive Service When It Matters
Problems can happen—especially with electronics. When a customer from Leesburg, Florida had trouble with a charger, our support team jumped into action. The solution? A replacement sent promptly and a sincere apology. Their mobility device was soon back to full power, ready for everyday adventures.
Support You Can Count On
Another customer, after much research, decided the Matrix was the perfect fit. Before purchasing, they phoned us twice—both times, they had positive, thoughtful conversations with our staff who walked them through every step. Shipping was fast and smooth via UPS, and setup was trouble-free with our instructional videos. Most importantly: the joy of restored mobility and the peace of working with an American small business left a lasting impression.
Our Promise
We don’t ask for testimonials—we earn them. The stories above highlight what we strive for: restoring mobility, providing genuine support, and making each purchase experience hassle-free. If you have questions, we’re always happy to help. Your freedom, independence, and satisfaction are why we do what we do.