Terms & Conditions
Quick N Mobile Inc.
“Ironclad Return Policy”
“Please note and understand that we will do everything in our power and ability to help you however we can! The legal mumbo-jumbo on this page is what happens when lawyers get involved in explaining something that is intended to be simple. Thank you for understanding! All of our customers mean the world to us and we do what we can to make sure you are happy with equipment that works and stays working.”
Hello and welcome to the QuickNMobile.com Terms and Conditions page! Please read these sections carefully before using our website.
Quick N Mobile Inc. (throughout quicknmobile.com, also referred to by the terms “we”, “us” and “our”) offers this website, https://quicknmobile.com, including all information, tools telephone support (and sales) and services available from quicknmobile.com to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. By using any of the services available on this site or purchasing something from us, you agree to these Terms and Conditions.
Please note, we reserve the right to update, change or replace any part of our Terms and Conditions at any time. It is the responsibility of the user (you) to reference this page in order to be informed of any changes.
By using or accessing this site you accept those changes. Use of any of our services, including this website is an agreement that Quick n Mobile Inc. cannot be held responsible for any errors in content.
We reserve the right to refuse service to anyone for any reason at any time.
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
THIRD PARTY LINKS AND SERVICES
Certain content, products, and services available from us may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant, have liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
If you are unhappy with a returnable item for any reason, please call our office to request an RMA form. You can return returnable devices within fifteen days (15) from the date received for an exchange, when applicable, or credit of the purchase price less shipping (to you), tax, and twenty percent (20%) restocking fee. Quick N Mobile reserves the right to accept some returns, minus applicable fees up to thirty days and after fifteen (up to 30) days from the time received for a fifty percent (50%) restocking fee. Some items are non-returnable. Some items cannot be returned, such as:
� Special order, Specialty or special request items.
� Free gifts and promotional items.
� Custom items we make for you.
� Items you customize for yourself.
� Used items and devices.
� Used, Open Box Specials or Refurbished items of any kind
� Items missing packaging, parts, or instructions.
� Items specifically marked non-returnable.
� Any Item Purchased with Our Layaway Program or Items purchased when using financing though Time Payment.
(Please see the terms for Layaway here: https://quicknmobile.com/layaway/)
� Headrests, Leg Extension Kits, Chargers are not returnable when purchased with chairs, or as a stand-alone (purchased without a chair) item. This is for sanitary and safety reasons.
� Batteries and joystick controllers purchased without devices (chairs, scooters or lifts) are not returnable due to corruptibility issues when used with an unknown device.
� Cushions of any kind when purchased on their own (not with chair). This is for sanitary reasons.
Refunds, store credits, and exchanges are given at our discretion after Quick N Mobile Staff and or affiliates or third parties have evaluated your request. Refunds are typically issued once a month by check or money order in U.S. currency but may be issued more rapidly when possible, via PayPal refund or credit card refund.
If you are returning returnable merchandise within the allowable time frame, you must Request an RMA (Return Merchandise Authorization) number by phone. Incoming packages without Return Merchandise Authorization (RMA) numbers will not be accepted for a refund. We reserve the right to refuse delivery of improperly or not labeled or not authorized (by us) returns to the sender at the expense of the sender.
To request an RMA number, please call our office 1-888-701-8799 or send a detailed email to email@example.com if you are outside of the United States or Canada, to provide us with the details of the merchandise you wish to return. Please provide as much information as possible and we’ll issue an RMA number for the returnable product or request additional information.
Where to ship your return: When you receive an RMA number, you’ll also receive the address of where to send your return. Some items are returned directly to the manufacturer when 1) the manufacturer prefers to handle returns directly; 2) the return would be delayed by returning it to us; 3) the return requires replacement parts or manufacturer refurbishment.
Please Note: If you purchase a used, open box, or refurbished item, these items may not be returned for any reason. At the sole discretion of Quick N Mobile Inc, some refurbished items may be considered for return at a rate determined by Quick N Mobile Inc. Items shipped uninsured may not be returned if damaged.
Please be aware that a twenty percent (20%) restocking fee applies to all authorized and applicable returns that comply with the fifteen day grace period. We do not credit shipping charges, insurance, tax, customs charges, or return shipping fees. Restocking fees are calculated from the purchase price of the returned items, minus any discounts received.
Should a credit card chargeback or PayPal dispute occur after an order is placed to Quick N Mobile, Inc., Quick N Mobile, Inc. reserves the right to take legal action including recuperation of attorney fees, compounding interest at 1.5% per month, and a $1,000 fee in addition to reporting suspected fraud when such a chargeback occurs. Additionally, if a chargeback is initiated from PayPal or a Credit Card Purchase, your warranty is void, we will no longer accept your return, even if it is within the timeframe allowable. Additionally, we will not service your account in any way, shape or form in the event of dispute or chargeback. In other words, please allow us to resolve issues. By going above our head, you give up all rights as explained in our warranty, for promotional items, and for a return.
Does your return meet this checklist?
– Contains only returnable merchandise.
– Properly labeled, including your RMA Number.
– The package is insured and traceable.
– Returned within fifteen days of delivery date.
– Product must be unused, clean and not damaged.
– Original packaging and materials intact.
Quick N Mobile is NOT responsible for Return shipping costs. We recommend that you insure your return and have the return professionally packaged prior to sending back to us. We do not accept responsibility if damage occurs to a return while being shipped back to us.
If for any reason your return does not meet these requirements the amount of your refund may be adjusted accordingly, based on what we asses. Returns missing original packaging materials will be assessed an additional twenty (20) percent charge.
Merchandise should be in unused condition, in its original packaging, and in saleable condition. We reserve the right to refuse, refund, exchange, or give a store credit for your return at our sole discretion.
Quick N Mobile Inc. offers free shipping on almost all products in the continental the United States. However, when an item is returned the original outbound shipping and packaging charges are deducted from your credit.
We reserve the right to refuse credit, refund or a return of any item that was modified in any way shape or form and not in the condition in which it was shipped. This includes:
- Removal of stickers or logos.
- Tampering with weld points.
- Any modifications or alterations made by the customer or third party at the direction of the customer.
- Removal of any parts of any device received by customer other than the packaging used for shipping.
- Any unauthorized repair.
- Units damaged by improper use, including improper charging.
If you cancel your order after it has already shipped or your order is a custom or specialty-built item to your color request and or size we consider it a return and the above policies apply.
REFUSAL OF DELIVERY – ITEMS RETURNED BECAUSE THEY ARE NOT DELIVERABLE:
If delivery of merchandise is refused or sent back to us as undelivered, we reserve the right to charge full shipping costs in addition to up to fifty percent restocking fees. To help avoid restocking fees associated with refusal of delivery, or a package being returned to sender, please promptly communicate with us.
At times, some promotional items may not be available for shipping at the time when you place your order. We make sure to send promotional items as soon as they are in stock. We will not issue a partial or total refund for backorder promotional items (including batteries) when these items are not in stock. Promotional items are not under warranty, eligible for repair or return. We welcome phone calls and support tickets to inquire about such items but please keep in mind promotional items are free to you the customer and sometimes we run out of supplies prior to receiving the next shipment.
There are times when an item is damaged in transit. We allow THREE (3) Days (Day one is the day the item was delivered. Time of day is not relevant). from the time you receive your order to report a damage claim. We consider this three (3) day window to be the “Inspection Time”. If your item was damaged when you received it, please report it to us immediately. After the inspection time (3 days), damage claims will not be accepted.
Please look over your device thoroughly once you receive it and report damage to us in a period of three days or fewer.
WHAT WE CONSIDER DAMAGE:
We reserve the right to make a determination as to what is considered damage. We are not responsible for damage that we feel may have occurred during the unpacking of the device. Blemishes in the device’s finish in the size of approximately 5mm x 5mm or less will not be covered – or may be covered at our discretion.
WHEELCHAIR AND SCOOTER WARRANTY INFORMATION:
Quick N Mobile provides a 2-Year Limited Warranty (unless noted on the product page) that is available to The New Airhawk, Brand New AH-XLS, Electra7, Electra7 HD, Electra7 HD Wide and Eagle Folding Power Wheelchair. This also applies to the Lexis Light Mobility Scooter, Titan 3 Wheel, Titan Hummer (4-wheel) and Pool Lifts. For pool lifts please reference the warranty information that comes with the package. Please note used and refurbished equipment does not come with a warranty unless specified. Please feel welcome to contact us for help.
Lexis Light and Power Wheelchairs:
- The Main Frame is protected with a 2-YEAR Warranty – Protecting against normal use.
- The Motors are protected by a 1-YEAR Warranty – Protecting against normal use.
- The Battery Cables are protected by a 1-YEAR Warranty – Protecting against normal use.
- The Batteries themselves are protected with a 6-month Warranty – Protecting against normal use. Nonfunctionality as a result of improper charging / discharging will not be covered.
- The Joystick Control System (CPU, black box under the seat of folding power wheelchair) is protected with a 1-YEAR Warranty – Protecting against normal use. Please note that damage to the joystick connectors or damages prongs is a result of improper use and will be considered on a case to case basis. Please note that physical damage to the joystick is not considered to be normal use, but may be considered on a case by case basis.
- A 90 DAY limited warranty is provided on the wearing parts such as latching mechanisms, rubber tires, armrest padding, joystick button covers and joystick control knob, covering manufacturer defects, protecting against normal use.
- There is a 30 DAY limited warranty on soft goods, such as seat cushion and backrest padding, joysticks, tillers, and the storage bag, protecting against normal use.
- Please reference the manual that comes with the Triton Pool lift for specific warranty information.
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WEAR AND TEAR:
It is perfectly normal for parts and pieces of the device to wear out. We reserve the right to determine if any warranty claims are a result of normal wear and tear – which is not covered. The warranty is designed to cover parts that are manufacturer defective, not wear and tear resulting from use.
* FRAUDULENT WARRANTY CLAIM CLAUSE – PLEASE READ:
If you submit a warranty claim that we deem to be fraudulent in nature, we reserve the right to refuse coverage and terminate your warranty indefinitely. We reserve the right to determine what is considered fraudulent or what and how to cover all warranty claims. The following can be considered as examples of fraudulent claims.
- Claiming you did not receive portions of your order that have been shown as delivered.
THE PROPER WAY TO RESOLVE NOT RECEIVING PARTS IS TO SEND AN EMAIL TO RESOLUTIONS@QUICKNMOBILE.COM AND ASK FOR THE TRACKING NUMBER OF YOUR ORDER. PLEASE MAKE CERTAIN TO INCLUDE THE FIRST AND LAST NAME OF THE CUSTOMER. IF THE PACKAGE HAS BEEN DELIVERED, YOU WILL NEED TO CONTACT THE CARRIER (UPS, R&L ETC) TO OBTAIN AN INCIDENT REPORT NUMBER. ONCE WE RECEIVE AN INCIDENT REPORT NUMBER, A CLAIM OF THAT NATURE CAN BE SUCCESSFULLY SUBMITTED.
- Fraudulently Claiming merchandise is defective.
WHEN MERCHANDISE IS REPAIRED, THOROUGH INSPECTIONS ARE PERFORMED. IF WE FEEL THE MERCHANDISE IS IN PERFECT WORKING ORDER, WE RESERVE THE RIGHT TO REFUSE THE CLAIM AND REFUSE TO SHIP THE DEVICE AT OUR EXPENSE. WHEN IN DOUBT, WE HAVE A SUPPORT TEAM WHO CAN HELP YOU TROUBLESHOOT TO DETERMINE POSSIBLE CAUSES AND TO RESOLVE ISSUES. THAT IS THE BEST AND MOST EFFECTIVE WAY.
- Abusive demeanor to staff and/or affiliates.
WE REGRET THE NEED TO EVEN INCLUDE THIS PORTION OF OUR TERMS PAGE. IF YOU ARE UNABLE OR UNWILLING TO TREAT OUR STAFF CORDIALLY, THEN WE RESERVE THE RIGHT TO VOID YOUR WARRANTY INSTANTLY. THIS INCLUDES YELLING, MAKING THREATS WITH MEDIA, REVIEWS, LAWYERS ECT BECAUSE YOU DO NOT AGREE WITH SOMETHING IN THE TERMS OUTLINED ON THIS PAGE, PROFANITY OR USING OUR STAFF AS A MECHANISM TO VENT FRUSTRATIONS WITHOUT WHAT WE FEEL IS THE INTENT OR WILLINGNESS TO RESOLVE AN ISSUE. WE ARE HERE TO HELP AND SIMPLY ASK THAT YOU CAN BE PATIENT AND COOPERATIVE WITH US SO THAT WE MAY GAIN THE INFORMATION NEEDED TO PROPERLY LOG AND HELP RESOLVE THE INCIDENT. PLEASE NOTE, IF WE CONSIDER YOUR BEHAVIOR AS ABUSIVE OVER THE PHONE, WE RESERVE THE RIGHT TO PROVIDE YOU WITH EMAIL SERVICE ONLY. THIS MEANS ANY COMMUNICATION WITH US WOULD BE DONE ONLY BY CORDIALLY CONSTRUCTED, RESOLUTION ORIENTATED EMAIL.
- Claiming parts that have been used improperly should be repaired at our expense.
PLEASE UNDERSTAND THE WAY OUR WARRANTY WORKES IS SIMPLE. IF THE PART IS DEFECTIVE WE ASSES IT, THEN QUICKLY RESOLVE IT. IF YOU BREAK THE CONTENTS OF YOUR ORDER AS A RESULT OF WHAT WE CONSIDER NEGLIGENT OWNERSHIP WE RESERVE THE RIGHT TO REFUSE THE CLAIM. WE CAN STILL RESOLVE THE ISSUE, HOWEVER, IT MAY NOT BE A WARRANTY CLAIM. WE SIMPLY ASK THAT YOU COMMUNICATE WITH US IF AN ISSUE ARISES. WE ARE HERE TO HELP, HOWEVER, WE CANNOT BE RESPONSIBLE FOR NEGLIGENCE WE DO NOT HAVE OWNERSHIP OF.
- PUBLISHING NEGATIVE REVIEWS ON THE INTERNET OR ANY OTHER MEDIUM OF COMMUNICATION A HUMAN CAN BECOME AWARE OF, WRITING NEGATIVE COMMENTS, FILING A COMPLAINT WITH BBB OR SLANDER.
PLEASE ALLOW US TO RESOLVE ANY ISSUES YOU MAY HAVE BY COMMUNICATING WITH US DIRECTLY. WE ARE HERE TO HELP AND WE WILL HELP AS MUCH AS POSSIBLE IF YOU ALLOW US. IF YOU PUBLISH ANY COMMENTS WE FEEL ARE NEGATIVE, SLANDEROUS, HARMFUL OR UNTRUE WE WILL IMMEDIATELY AND INDEFINITELY VOID YOUR WARRANTY, ALONG WITH ALL WARRANTIES YOU HAVE WITH US. YOU ALSO AGREE TO PAY QUICK N MOBILE $1,000.00 USD IN RESTITUTION FOR PUBLISHING NEGATIVE REVIEWS OR COMPLAINTS OR DISPUTES ON THE INTERNET OR ANY OTHER MEDIUM OF COMMUNICATION A HUMAN MAY BECOME AWARE OF. THIS INCLUDES WRITING NEGATIVE COMMENTS, FILING A COMPLAINT WITH BBB OR ANY WEBSITE THAT ALLOWS COMPLAINTS TO BE FILED OR SLANDER.
- WE WILL ONLY COMMUNICATE WITH PERSONS WHOS NAMES APPEAR ON THE ORDER FORM WHEN ORDERING. IF YOU ARE WORKING WITH AN ADVOCATE WE WILL NEED TO SEE A LEGALLY BINDING, NOTARIZED AGREEMENT AND IDENTIFICATION ALERTING QUICK N MOBILE THAT YOU ARE WORKING WITH AN ADVOCATE OR LEGAL GUARDIAN. PLEASE SEND THOSE DOCUMENTS TO RESOLUTIONS@QUICKNMOBILE.COM ALONG WITH THE FULL NAME OF THE PERSON ON THE ORDER. WE DO THIS TO COMBAT FRAUD AND FOR YOUR PRIVACY.
IF YOU NEED TO LET US KNOW ABOUT A WARRANTY ISSUE, PLEASE USE OUR SUPPORT TICKET SYSTEM FOR BEST RESULTS
CLICK THE FOLLOWING LINK TO OPEN A SUPPORT TICKET –> https://quicknmobile.com/support/ <–
If your product covered under warranty has stopped functioning properly, please contact us. We will use the information provided to open a trouble ticket. In order to most expeditiously process warranty issues, we ask for your full cooperation in providing Quick N Mobile, Inc. information, including pictures and written or oral statements (mostly via email) when requested. We do everything in our power and ability to resolve warranty issues as quickly as possible but please understand that we rely on your cooperation in order to help us resolve issues you may encounter!
The warranties do not cover any damages due to accident, misuse, abuse, negligence or failure to properly maintain any products, or normal wear and tear from day-to-day operations or any damages caused by a third party. In the event that products are altered, repaired, or improperly installed or improperly used by anyone without the prior written approval by Quick N Mobile, all warranties are void.
Please note, any parts under warranty will be replaced and shipped to your door by Priority Express Mail by USPS or UPS Ground or any applicable carrier of our choosing. At our discretion, Quick N Mobile may send a service technician to your home for repairs we deem complex, or we may ship to the unit to a location of our direction for repair or renovation. We do reserve the right to refuse warranty claims when sufficient information that we have requested is not provided within a seven (7) day timeframe.
Our goal is always to resolve your issue in the least amount of time. Our goal is always to restore your device or unit to whole working condition and return it as quickly as possible. Sometimes field technicians to your home are not the fastest route.
Any service and labor fees to replace parts under warranty that we send you must be paid by the user unless communicated otherwise. Please note, most parts can be easily exchanged by the product user, a family member, or friend using the toolkit often included with your purchase.
Please note that folding power wheelchairs and scooters are not designed to be dropped or submerged in water. The term “weather resistant” indicates that units should function properly if caught in a rainstorm, but are not designed to be driven in water deep enough to partially or wholly submerge the battery area, electrical wiring or motors. Additionally, units are not designed to be dropped while being loaded, unloaded or otherwise. If you are unable to load or unload a power wheelchair or mobility scooter without gently setting it down, please ask us how a ramp or carrier could be used to assist the process of loading and unloading the unit.
Please note that our in-home service warranty applies to the continental US only and is performed at the discretion of Quick N Mobile Inc.,
This warranty specifically excludes reimbursement for labor to remove, repair, or install the product and any return Freight charges. The warranties do not cover any damages due to accident, misuse, abuse, negligence or failure to properly maintain any products. In the event that products are altered, repaired, or improperly installed or improperly used by anyone without the prior written approval by Quick N Mobile Inc., all warranties are void. In other words, in some cases we can and will help with shipping costs of a unit has to be sent back and other cases we may choose not to. All repairs are considered on a case by case basis. Please reference the terms of the warranty above to better understand which parts are under warranty.
If requested by a duly appointed distributor for inspection and or repair, Quick N Mobile Inc. will, at its own option, repair or replace the failed or defective item, and deliver the repaired product or replacement to the buyer of the product, Freight prepaid to the destination provided for the original order. Products returned to Quick N Mobile Inc. for replacement under this limited warranty shall become the property of Quick N Mobile Inc. In other words, if something is sent back and replaced by us, the part you sent back will not be sent back to you if a new part has been sent as a replacement. A new warranty shall not be established for the repaired or replaced products. Such products shall remain under warranty only for the remainder of the original warranty.
TOTAL WARRANTY VALUE:
Our warranty is limited to the total cost of your item, paid by the customer at the point of sale, to Quick N Mobile. Warranty repairs in total are limited to the cost of the item and may not exceed the cost of the item purchased. Our internal hourly labor rate is $85 per hour, which is factored in as total warranty value. Items replaced are valued at 3/4 the purchase price.
From time to time, we may choose to provide a repair service for a non-warranty issue(s) at no cost. In the event we perform non-warranty work at no cost, the labor rate and cost of materials will be deducted from the total warranty value.
This written limited warranty constitutes the final, complete and exclusive statement of warranty terms. No person or organization is authorized to make any other specific or implied warranties or representations on behalf of Quick N Mobile Inc.
Sometimes we are out of promotional items (cup holder, umbrella, safety flag, scooter cover, light, arm bag, basket, oxygen tank holder etc.) due to high demand and lapse in delivery time of stated items to the warehousing facility in which they are shipped from. It is our policy to ship these items immediately, once they are available and in stock. However, we cannot be responsible for broker fees and item fees for items the Canadian, or other governmental or regulatory agencies decide to keep in customs.
We know this is an inconvenience for all parties involved, but in the event that we are out of promotional items at the time of your order, please understand that the customer is responsible for paying any broker and item fees in order to receive promotional items, provided such fees are assessed, which often times they are not. At no time will Quick N Mobile Inc. be responsible for such fees.
DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Quick N Mobile, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
All measurements provided are from item manufacturers have been converted from metric to imperial and therefore are approximate. Although we do everything we are able to verify the validity of measurements, we cannot be held liable or accountable for differing measurements of any product shown. Please be advised that measurements are contingent on where the product is measured and can vary depending on how the product is measured. All sales are considered final and subject to our return policy. We welcome any and all phone calls about any of our products, whether it be questions or concerns. Thank you for understanding.
You agree to indemnify, defend and hold harmless Quick N Mobile and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference or your violation of any law or the rights of a third-party.
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of 941 NE 19th Ave STE 307, Fort Lauderdale, FL 33304.
CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
We currently accept American Express Visa and MasterCard Discover and PayPal.
Please note that Quick N Mobile does not accept items used as promotional items (free accessories) as returns by themselves. Additionally, promotional items are shipped on an as soon as possible basis. There are times when we are sold out on a certain item and have to wait for shipment. Due to the nature of how some promotional items are shipped, there may be times when they are out of stock. Please ask us which promotional items are out of stock, if any, at the time of purchase. Thank you for taking the time to read our Terms page and we wish for you to have a positive and uplifting experience!