Terms & Conditions
Quick N Mobile Inc.
Ironclad Return Policy!
“Expect an easy purchase, fast delivery, and friendly service!”
The purpose of our return policy is to ensure you are satisfied with your purchases from Quick N Mobile Inc. The terms and conditions below apply to your order and protect the transaction.
If you are unhappy with a returnable item for any reason, please return it within fifteen days from the DATE RECEIVED for an exchange or credit of the purchase price less shipping, tax, and restocking fee. Some items are non-returnable. Some items cannot be returned, such as:
� Special order or special request items.
� Free gifts and promotional items.
� Custom items we make for you.
� Items you customize for yourself.
� Used items no longer resalable.
� Open Box Specials or Refurbished items of any kind
� Items missing packaging, parts, or instructions.
� Items specifically marked non-returnable.
� Streamsmart Streaming Media Devices
Refunds, store credits, and exchanges are given at our discretion after Quick N Mobile Staff and or affiliates or third parties have evaluated your return. Refunds are issued once a month by check or money order in U.S. currency.
Request an RMA number: Incoming packages without Return Merchandise Authorization (RMA) numbers are returned to sender. To request a RMA number, please call our office and provide us with the details of your return. Provide as much information as possible and we’ll issue a RMA number for the returnable product.
Where to ship your return: When you receive an RMA number, you’ll also receive the address of where to send your return. Some items are returned directly to the manufacturer when 1) the manufacturer prefers to handle returns directly; 2) the return would be delayed by returning it to us; 3) the return requires replacement parts or manufacturer refurbishment.
Please Note: Used or refurbished items may not be returned for any reason. Items shipped uninsured may not be returned if damaged. Additionally, we do not accept returns for the Streamsmart Media device.
A 20% restocking fee applies to all returns! We do not credit shipping charges, insurance, tax, customs charges, or return shipping fees. Restocking fees calculated from your purchase price of the returned items, minus any discounts received.
Please note that it can take between 2-4 weeks to receive funds, once a return is received. Returns that are not properly labeled, or are shipped back without tracking information can be difficult for our staff to associate with the corresponding order number. This can add more time to the processing time for return of your funds. Please communicate with our office first, if you need to return the product once you purchase it. This makes the process much easier for all parties involved.
Should a credit card chargeback occur after an order to Quick N Mobile, Inc. Quick N Mobile, Inc. reserves the right to take legal action including costs for attorney fees, interest at 1.5% per month, a $1,000 fee, and report the suspected fraud when such a chargeback occurs.
Does your return meet this checklist?
☑ Contains only returnable merchandise.
☑ Properly labeled, including your RMA Number.
☑ The package is insured and traceable.
☑ Returned within fifteen days of delivery date.
☑ Product must be unused, clean and not damaged.
☑ Original packaging and materials intact.
☑ Return shipping costs are the responsibility of the customer.
☑ We recommend that you insure your return. We can not accept responsibility if damaged in transit.
If for any reason your return does not meet these requirements your refund will be refused.
Merchandise should be in unused condition, in its original packaging, and in sellable condition. We reserve the right to refuse, refund, exchange, or give a store credit for your return at our sole discretion.
Quick N Mobile Inc. offers free shipping on most all products in the continental US we sell however when an item is returned the original outbound shipping charges are deducted from your credit.
We reserve the right to refuse credit, refund or a return of any item that was modified in any way shape or form and not in the condition in which it was shipped. This includes:
- Removal of stickers or logos.
- Tampering with weld points.
- Any modifications or alterations made by the customer or third party at the direction of the customer.
- Removal of any parts of any device received by customer other than the packaging used for shipping.
- Any unauthorized repair.
Extended Returns (up to 30 days): We can extend our return policy for an additional fee. Items returned within 30 days may qualify for a return at up to a 50% restocking fee. Your returnable item is not guaranteed returnable after fifteen days. In order for us to accept a return after 15 days, the part has to be in new condition. We will not accept units or parts that are dirty or have uncommon wear. Please keep in mind these units are electrical devices and our return policy is much more lenient than most major shopping outlets with electrical devices. If you have any questions about our policies, please contact us for details!
Cancellations: If you cancel your order after it has already shipped or is a custom order built to your color request and or size we consider it a return and the above policies apply. We reserve the right to charge full shipping costs if the item is refused delivery.
Quick N Mobile provides a 2-Year Limited Warranty that is available to The Airhawk, New AH-XLS, Electra7, Electra7 HD and Eagle Folding Power Wheelchair. This also applies to the Lexis Light Mobility Scooter. Please note used and refurbished equipment is not under warranty.
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- The Main Frame is protected with a 2-YEAR Warranty – Protecting against normal use.
- The Motors are protected with 1-YEAR Warranty – Protecting against normal use.
- The Battery/Cables are protected with a 1-YEAR Warranty – Protecting against normal use.
- The Batteries themselves are protected with a 6-month Warranty – Protecting against normal use.
- The Joystick and Control System (CPU) is protected with a 1-YEAR Warranty – Protecting against normal use.
- There is a 90 DAY limited warranty on the wearing parts, such as the rubber tires, arm rest padding, joystick button covers, joystick control knob, protecting against normal use.
- There is a 30 DAY limited warranty on soft goods, such as seat cushion and back rest padding, and the storage bag, protecting against normal use.
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If your product covered under warranty has stopped functioning properly, please fill out the warranty form below. We will use the information provided to open a trouble ticket. In order to most expeditiously process warranty issues, we ask for your full cooperation in providing Quick N Mobile, Inc. information, including pictures and written or oral statements (mostly via email) when requested. We do everything in our power and ability to resolve warranty issues as quickly as possible!
Please note, any parts under warranty will be replaced and shipped to your door by Priority Express Mail by USPS or UPS Ground. At our discretion, Quick N Mobile may send a service technician to your home for repairs we deem complex, or we may ship to the unit to a location of our direction for repair or renovation.
Any service and labor fees to replace parts under warranty that we sent you, must be paid by the user. Please note, most parts can be easily exchanged by the product user, a family member, or friend using the tool kit included with your purchase.
Please note that folding power wheelchairs and scooters are not designed to be dropped or submerged in water. The term “weather resistant” indicates that units should function properly if caught in a rainstorm, but are not designed to be driven in water deep enough to partially or wholly submerge the battery area, electrical wiring or motors. Additionally, units are not designed to be dropped while being loaded, unloaded or otherwise. If you are unable to load or unload a power wheelchair or mobility scooter without gently setting it down, please ask us how a ramp or carrier could be used to assist the process of loading and unloading the unit.
For orders placed in Canada:
Sometimes we are out of promotional items (cup holder, umbrella, safety flag, scooter cover, light, arm bag, basket, oxygen tank holder etc.) due to high demand and lapse in delivery time of stated items to the warehousing facility in which they are shipped from. It is our policy to ship these items immediately, once they are available and in stock. However, we cannot be responsible for broker fees and item fees for items the Canadian government wishes to keep in customs.
We know this is an inconvenience for all parties involved, but in the event that we are out of promotional items at the time of your order, please understand that the customer is responsible for paying any broker and item fees in order to receive promotional items. At no time will Quick N Mobile Inc. be responsible for such fees.
Additionally, our in home service warranty applies to the continental US only and is performed at the discretion of Quick N Mobile Inc., with the exception of the AH-XLS which is not under warranty in Canada, HI or Alaska. We will still honor repairs, however, repairs must be approved and the customer is responsible for all shipping and broker fees associated with repairs done.
ALL measurements provided are from the manufacturer have been converted from metric (system) to imperial (system) and therefore are approximate. Although we do everything we are able to verify the validity of measurements, we cannot be held liable or accountable for differing measurements of any product shown. Please be advised that measurements are contingent on where the product is measured and can vary depending on how the product is measured. All sales are considered final and subject to our return policy. We welcome any and all phone calls about any of our products, whether it be questions or concerns. Thank you for understanding. Quick N Mobile.
Governing Law, Jurisdiction, and Legal Notice.
We currently accept American Express Visa and MasterCard Discover and eCheck.
Please note that Quick N Mobile does not accept items used as promotional items (free accessories) as returns. Additionally, promotional items are shipped on an as soon as possible basis. There are times when we are sold out on a certain item and have to wait for shipment.