Support

Quick N Mobile Support  – We Resolve Issues With Our Trouble Ticket System


Please Read First:

Hello and Welcome to the Quick N Mobile Support Page. We strive to quickly and efficiently resolve warranty-related issues. Did you know that by looking at our VIDEO OPERATING MANUAL section, or by watching the troubleshooting videos on this page, you can often find a solution to the issue you are experiencing? It’s true! So we encourage you to first watch the Support Videos on this page, or navigate to the VIDEO OPERATING SECTION by CLICKING HERE


IMPORTANT – HOW OUR SUPPORT SYSTEM WORKS- Please Read:

Running into an issue with your device can be frustrating, we understand. We understand that you may wish to speak with someone about this issue too. Basically, you want the issue to be resolved in as little time as possible. That is why we have the Trouble Ticket support system in place. Our technical department is required to maintain a paper trail of all issues, warranty and otherwise. Instead of calling us to discuss what is right here in writing, WE WANT YOUR ISSUE TO GO DIRECTLY TO THE FRONT OF THE LINE FOR THE FASTEST RESOLUTION POSSIBLE. The Form you will see below the troubleshooting videos gives our technicians a heads up of the issue, an understanding of troubleshooting steps that have been completed, and an idea of what department in the repairs and warranty division will handle the task. In other words, the form you are being asked to fill out eliminates the need for multiple phone calls, clutter, confusion, and delays. We understand it may seem inconvenient to complete the form, but this is done with the purpose of streamlining the resolution process.

FOR DEVICES NOT WORKING PLEASE ALWAYS THINK SAFETY FIRST AND DO NOT USE THE DEVICE UNTIL THE ISSUE CAN BE RESOLVED. PLEASE WATCH THE CORRESPONDING VIDEO FOR THE DEVICE YOU ARE HAVING TROUBLE WITH. 

TROUBLESHOOTING THE EAGLE FALCON AND ELECTRA7 https://youtu.be/heUbNMONFjA
TROUBLESHOOTING THE AIR HAWK https://youtu.be/8IC5pT8UKYk

IF THE TROUBLESHOOTING VIDEOS HAVE NOT RESOLVED YOUR ISSUE, PLEASE FILL OUT THE FORM BELOW:

If the guide arrows do not align, the chair will not properly function.
There should be a CLICK sound of the brakes releasing and motors engaging.
Click or drag files to this area to upload. You can upload up to 5 files.
We NEED this in order to QUICKLY and EFFECTIVELY move forward with resolving your issue. Thank you for your cooperation.

 

PLEASE UNDERSTAND, THAT SOME ISSUES REQUIRE 3RD PARTIES MUST BECOME INVOLVED. THERE MAY BE OCCURRENCES OF LAPSE IN COMMUNICATION. IF WE HAVE NOT REPLIED TO YOUR TICKET IN 3 BUSINESS DAYS, PLEASE FOLLOW UP WITH A PHONE CALL TO 888-701-8799 OR AN ADDITIONAL EMAIL TO RESOLUTIONS@QUICKNMOBILE.COM