Support / Trouble Ticket System – PLEASE WATCH TROUBLESHOOTING VIDEOS FIRST – THEN CONTACT US USING THE FORM LOCATED ON THIS PAGE AFTER THE VIDEOS.
If you are in need of service, please CAREFULLY follow the directions on this page. Please note, we have provided TROUBLESHOOTING VIDEOS on this page that may help you RESOLVE THE ISSUE immediately. Please watch the videos first.
FIRST AND FOREMOST:
FOR DEVICES NOT WORKING PLEASE ALWAYS THINK SAFETY FIRST AND DO NOT USE THE DEVICE UNTIL THE ISSUE CAN BE RESOLVED. PLEASE WATCH THE CORRESPONDING VIDEO FOR THE DEVICE YOU ARE HAVING TROUBLE WITH. WE WILL NEED A WRITTEN DESCRIPTION OF THE ISSUES WITH THE DEVICE. THIS HELPS US HELP YOU MORE QUICKLY. THIS STEP IS VERY IMPORTANT!
TROUBLESHOOTING THE EAGLE AND ELECTRA7:
EVEN THOUGH WATCHING A TROUBLESHOOTING VIDEO MAY TAKE A SMALL BIT OF TIME, WE DO THIS TO AVOID SPENDING GREAT AMOUNTS OF TIME LATER ON. THANK YOU FOR HELPING US TO HELP YOU MORE QUICKLY!
TROUBLESHOOTING THE AIR HAWK
TROUBLESHOOTING THE LEXIS LIGHT
AFTER YOU HAVE DETERMINED A BIT MORE ABOUT WHAT
ISSUES YOU ARE HAVING, PLEASE WATCH THE PACKAGING VIDEOS FILL OUT THE FORM BELOW THE VIDEOS:
If Your Chair Has To Be Shipped To Us:
With some repairs, we feel best equipped to pick your device up, fix it, and return it. In the event that you need to package your chair up, it is important to box it up the right way. Please see the videos below for tips.
If you have a Mobility Scooter Only:
Send an email to firstname.lastname@example.org with the following details.
- FIRST AND LAST NAME, EXACTLY AS IT APPEARS ON THE ORDER.
- BEST PHONE NUMBER YOU CAN BE REACHED FOR A FOLLOW UP CALL.
- IF THERE IS DAMAGE, A WRITTEN DESCRIPTION OF THE DAMAGE AND THREE (3) PICTURES OF THE DAMAGED AREA.
- IF THERE IS A PERFORMANCE ISSUE OR MISSING ACCESSORIES, PLEASE BE SPECIFIC IN DESCRIBING THE ISSUE.
IF YOU HAVE A POWER WHEELCHAIR – PLEASE USE THE FORM BELOW:
PLEASE UNDERSTAND, SOME ISSUES REQUIRE 3RD PARTIES MUST BECOME INVOLVED. THERE MAY BE OCCURRENCES OF LAPSE IN COMMUNICATION. IF WE HAVE NOT REPLIED TO YOUR TICKET IN 3 BUSINESS DAYS, PLEASE FOLLOW UP WITH A PHONE CALL TO 888-701-8799 OR AN ADDITIONAL EMAIL TO RESOLUTIONS@QUICKNMOBILE.COM