Support / Trouble Ticket System –
*** PLEASE UNDERSTAND OUR RESOLUTIONS DEPARTMENT IS PRIMARILY FOR WARRANTY WORK. IF YOU ARE CONTACTING US FOR A NON-WARRANTY-RELATED ISSUE, WE ADVISE YOU TO CONSULT A LOCAL REPAIR TECHNICIAN. IF YOU WOULD LIKE US TO HELP YOU WITH TROUBLESHOOTING, PLEASE VISIT OUR PAID CONSULTING PAGE AND WE WILL BE HAPPY TO ASSIST. ***
We Strive to Resolve Issues Quickly and Efficiently!
PLEASE WATCH THE TROUBLESHOOTING VIDEOS FIRST – THEN CONTACT US USING THE FORM LOCATED ON THIS PAGE AFTER THE VIDEOS.
*** If you are in need of service, please CAREFULLY follow the directions on this page. Please note, that we have provided TROUBLESHOOTING VIDEOS on this page that may help you RESOLVE THE ISSUE immediately. Please watch the videos first.
WE THANK YOU FOR UNDERSTANDING THAT OUR SUPPORT PAGE IS FOR WARRANTY ISSUES ONLY. IF YOU WOULD LIKE US TO HELP YOU TROUBLESHOOT ANY NON-WARRANTY ISSUE, WE WILL DO OUR BEST TO RESOLVE THE ISSUE WITH ONE EMAIL REPLY ONLY.
FIRST AND FOREMOST:
FOR DEVICES NOT WORKING PLEASE ALWAYS THINK SAFETY FIRST AND DO NOT USE THE DEVICE UNTIL THE ISSUE CAN BE RESOLVED. PLEASE WATCH THE CORRESPONDING VIDEO FOR THE DEVICE YOU ARE HAVING TROUBLE WITH. WE WILL NEED A WRITTEN DESCRIPTION OF THE ISSUES WITH THE DEVICE. THIS HELPS US HELP YOU MORE QUICKLY. THIS STEP IS VERY IMPORTANT!
Pertaining to Batteries:
BATTERIES COME WITH A NINE (9) MONTH WARRANTY PROTECTING AGAINST MANUFACTURING DEFECTS. A MANUFACTURING DEFECT TYPICALLY PRESENTS ITSELF IN THE FORM OF A BATTERY SIMPLY NOT FUNCTIONING ONCE INSTALLED IN THE DEVICE, AFTER CHARGING. WHILE SOME BATTERY ISSUES MAY BE A RESULT OF A FAULTY CHARGER (WHICH IS UNDER WARRANTY) SOME ISSUES ARE DUE TO OPERATING CIRCUMSTANCES. OPERATING CIRCUMSTANCES INCLUDE BUT ARE NOT LIMITED TO THE WEIGHT OF THE OPERATOR, CHARGING TIME, TERRAIN THE DEVICE OS OPERATED ON, CHARGING TIME, CHARGING CURRENT, AMBIENT STORAGE TEMPERATURE, OPERATING TEMPERATURE, LEVEL OF INCLINE / DECLINE DRIVEN, CHARGING TIME, AND MORE. IF YOU FEEL YOU HAVE A PERFORMANCE ISSUE WITH BATTERIES, AS IN THE RANGE DOES NOT APPEAR TO BE THE ESTIMATED OPERATING RANGE POSTED ON THE PRODUCT PAGE, WE NEED TO BE NOTIFIED WITHIN 14 DAYS OF THIS ISSUE. WITHOUT EXCEPTION, IF THERE IS A RANGE-RELATED ISSUE THAT IS BEING REPORTED TO QUICK N MOBILE AFTER 14 DAYS OF DEVICE OWNERSHIP, WE WILL NEED A PRINTOUT OF A TEST UNDER LOAD FROM A PROFESSIONAL. IF A TEST UNDER LOAD IS NOT FURNISHED WITH AN EMAIL CLAIM TO RESOLUTIONS@QUICKNMOBILE.COM WE WILL NOT CONSIDER THIS A WARRANTY-RELATED ISSUE. WE BELIEVE THAT 14 DAYS IS SUFFICIENT TO TEST YOUR NEW OR OPEN BOX DEVICE FOR RANGE. IF YOU FEEL YOU NEED MORE TIME, PLEASE SEND US AN EMAIL WITHING THREE (3) DAYS OF RECEIVING YOUR DEVICE WITH AN ADDITIONAL BATTERY EVALUATION REQUEST, HOW MUCH TIME YOU REQUEST, AND WHY IN ORDER FOR THIS REQUEST TO BE CONSIDERED. WE SINCERELY APPRECIATE YOUR ACCEPTANCE AND UNDERSTANDING OF THIS ISSUE. AGAIN, WE DO EVERYTHING IN OUR POWER AND ABILITY TO ACCOMMODATE OUR CUSTOMERS IN THE MOST BENEFICIAL AND EXPEDITIOUS WAY POSSIBLE.
TROUBLESHOOTING THE EAGLE FALCON AND ELECTRA7:
EVEN THOUGH WATCHING A TROUBLESHOOTING VIDEO MAY TAKE A SMALL BIT OF TIME, WE DO THIS TO AVOID SPENDING GREAT AMOUNTS OF TIME LATER ON. THANK YOU FOR HELPING US TO HELP YOU MORE QUICKLY!
TROUBLESHOOTING THE AIR HAWK
AFTER YOU HAVE DETERMINED A BIT MORE ABOUT WHAT ISSUES YOU ARE HAVING, PLEASE WATCH THE PACKAGING VIDEOS FILL OUT THE FORM BELOW:
PLEASE USE THE FORM BELOW:
If Your Device Has To Be Shipped To Us:
With some repairs, we feel best equipped to pick your device up, fix it, and return it. In the event that you need to package your chair up, it is important to box it up the right way. Please see the videos below for tips.
PLEASE UNDERSTAND, THAT SOME ISSUES REQUIRE 3RD PARTIES MUST BECOME INVOLVED. THERE MAY BE OCCURRENCES OF LAPSE IN COMMUNICATION. IF WE HAVE NOT REPLIED TO YOUR TICKET IN 3 BUSINESS DAYS, PLEASE FOLLOW UP WITH A PHONE CALL TO 888-701-8799 OR AN ADDITIONAL EMAIL TO RESOLUTIONS@QUICKNMOBILE.COM
