Support

Support / Trouble Ticket System

If you are in need of service, have questions about an order or are missing accessories, please do the following:

SEND AN EMAIL TO RESOLUTIONS@QUICKNMOBILE.COM STATING YOUR ISSUE. IN ORDER TO RECEIVE A REPLY ALL MESSAGES MUST INCLUDE THE FOLLOWING INFORMATION OR YOU WILL NOT RECEIVE A REPLY:

  1. FIRST AND LAST NAME, EXACTLY AS IT APPEARS ON THE ORDER. 
  2. BEST PHONE NUMBER YOU CAN BE REACHED FOR A FOLLOW UP CALL. 
  3. IF THERE IS DAMAGE, A WRITTEN DESCRIPTION OF THE DAMAGE AND THREE (3) PICTURES OF THE DAMAGED AREA. 
  4. IF THERE IS A PERFORMANCE ISSUE OR MISSING ACCESSORIES, PLEASE BE SPECIFIC IN DESCRIBING THE ISSUE.  

TROUBLE TICKET MESSAGES THAT CONTAIN ALL THE REQUIRED INFORMATION ARE RESOLVED MORE RAPIDLY THAN ISSUES WE HAVE TO GATHER ADDITIONAL INFORMATION. PLEASE UNDERSTAND WE ARE HERE TO HELP, BUT WE ALSO RELY ON YOU TO HELP US GATHER THE INFORMATION WE REQUIRE, SO WE ARE ABLE TO EFFICIENTLY HELP YOU. THANK YOU!!!

FIRST AND FOREMOST:

FOR DEVICES NOT WORKING PLEASE ALWAYS THINK SAFETY FIRST AND DO NOT USE THE DEVICE UNTIL THE ISSUE CAN BE RESOLVED. PLEASE WATCH THE CORRESPONDING VIDEO FOR THE DEVICE YOU ARE HAVING TROUBLE WITH. WE WILL NEED A WRITTEN DESCRIPTION OF THE ISSUES WITH THE DEVICE. THIS HELPS US HELP YOU MORE QUICKLY. THIS STEP IS VERY IMPORTANT! 

PLEASE UNDERSTAND, SOME ISSUES REQUIRE 3RD PARTIES MUST BECOME INVOLVED. THERE MAY BE OCCURRENCES OF LAPSE IN COMMUNICATION. IF WE HAVE NOT REPLIED TO YOUR TICKET IN 3 BUSINESS DAYS, PLEASE FOLLOW UP WITH A PHONE CALL TO 888-701-8799 OR AN ADDITIONAL EMAIL TO RESOLUTIONS@QUICKNMOBILE.COM

TROUBLESHOOTING THE EAGLE AND ELECTRA7:

EVEN THOUGH WATCHING A TROUBLESHOOTING VIDEO MAY TAKE A SMALL BIT OF TIME, WE DO THIS TO AVOID SPENDING GREAT AMOUNTS OF TIME LATER ON. THANK YOU FOR HELPING US TO HELP YOU MORE QUICKLY!

TROUBLESHOOTING THE AIR HAWK

TROUBLESHOOTING THE LEXIS LIGHT

AFTER YOU HAVE DETERMINED A BIT MORE ABOUT WHAT CHALLANGES YOU ARE HAVING, PLEASE FOLLOW THE NEXT STEPS:

SEND AN EMAIL TO RESOLUTIONS@QUICKNMOBILE.COM STATING YOUR ISSUE. IN ORDER TO RECEIVE A REPLY ALL MESSAGES MUST INCLUDE THE FOLLOWING INFORMATION OR YOU WILL NOT RECEIVE A REPLY:

  1. FIRST AND LAST NAME, EXACTLY AS IT APPEARS ON THE ORDER. 
  2. BEST PHONE NUMBER YOU CAN BE REACHED FOR A FOLLOW UP CALL. 
  3. IF THERE IS DAMAGE, A WRITTEN DESCRIPTION OF THE DAMAGE AND THREE (3) PICTURES OF THE DAMAGED AREA. 
  4. IF THERE IS A PERFORMANCE ISSUE OR MISSING ACCESSORIES, PLEASE BE SPECIFIC IN DESCRIBING THE ISSUE.  

TROUBLE TICKET MESSAGES THAT CONTAIN ALL THE REQUIRED INFORMATION ARE RESOLVED MORE RAPIDLY THAN ISSUES WE HAVE TO GATHER ADDITIONAL INFORMATION. PLEASE UNDERSTAND WE ARE HERE TO HELP, BUT WE ALSO RELY ON YOU TO HELP US GATHER THE INFORMATION WE REQUIRE, SO WE ARE ABLE TO EFFICIENTLY HELP YOU. THANK YOU!!!

If Your Chair Has To Be Shipped To Us:

With some repairs, we feel best equipped to pick your device up, fix it, and return it. In the event that you need to package your chair up, it is important to box it up the right way. Please see the videos below for tips.