Terms

Terms & Conditions

Quick N Mobile Inc.

“Ironclad Return Policy”

“Please note and understand that we do everything in our power and ability to help you however we can!”

Hello and welcome to the QuickNMobile.com Terms and Conditions page! By using this website/service, you agree to the following terms.  Please read these sections carefully.

Quick N Mobile Inc. (throughout quicknmobile.com, also referred to by the terms “we”, “us” and “our”) offers this website, https://quicknmobile.com, including all information, tools telephone (sales) support and services (service) available from quicknmobile.com to you, the user, or any person acting with the user by connection via phone, email, text message, chat or another medium of communication, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here. By using any of the services available on this site or transacting with Quick N Mobile Inc., you agree to these Terms.

Please note, we reserve the right to update, change or replace any part of our Terms at any time. It is the responsibility of the user and/or customer to reference this page in order to be informed of any changes.

By using or accessing this site/services you accept those changes. Use of any of our services, including this website is an agreement that Quick n Mobile Inc. cannot be held responsible for any errors in content.

OVERALL CONDITIONS:

We reserve the right to refuse service to anyone for any reason at any time.

We are not responsible if the information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the material on this site is at your own risk. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice. We shall not be liable to you or to any third party for modifications, price changes, suspension, or discontinuance of the Service.

THIRD-PARTY LINKS AND SERVICES

Certain content, products, and services available from us may include materials from third parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant, or have liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with us or third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.

PERSONAL INFORMATION

Our Privacy Policy governs your submission of personal information through the store.

RETURNS:

  • PLEASE NOTE – DUE TO COVID-19 PANDEMIC RATES, WE MAY, AT OUR DISCRETION NOT ALLOW RETURNS ON ANY DEVICES. WE RESERVE THE RIGHT TO ASSESS AN ADDITIONAL $500 CLEANING / REFURBISHING AND REPACKING FEE TO ELIGIBLE RETURNS UNTIL FEDERAL AND STATE GOVERNING BODIES AGREE THAT COVID-19 IS NO LONGER A PUBLIC SAFETY ISSUE. THANK YOU FOR UNDERSTANDING. WE DO NOT ACCEPT ACCEPT RETURNS OF HEADRESTS, LEG EXTENSION KITS, ARMREST SPACER KITS, SAMSON CASES, ATTENDANT CONTROLLER BRACKETS, OR ANY ADDITIONAL ACCESSORIES. SANITARY ITEMS  ARE NOT ELIGIBLE FOR RETURN. THANK YOU FOR UNDERSTANDING.

If you are unhappy with a returnable item for any reason, please call our office to request RMA instructions, which will be sent via email. Alternatively, you can request RMA instructions via email using the address resolutions@quicknmobile.com.

If you are returning returnable merchandise within the allowable time frame, you must request an RMA (Return Merchandise Authorization) by emailing resolutions@quicknmobile.com within 15 days of receiving your device or item.. All email requests must contain the customer name, phone number, and order number of the device. Incoming packages without Return Merchandise Authorization (RMA) numbers will not be accepted for a refund. We reserve the right to refuse delivery of improperly or not labeled or not authorized (by us) returns to the sender at the sender’s expense. Packages received after our 30-day limit will be assessed a $100 per day storage fee until the amount of the original purchase price runs out (due to fees) and we confiscate the unauthorized return, or until fees are paid, a $100 processing fee is paid, and the device is shipped at the arrangement of the customer. 

* If you have made a warranty claim prior to asking for a return, we reserve the right to charge you for the shipping cost of the warranty item if shipping is involved. The 15 days begin from the time the original item was delivered by UPS or FedEx or Freight Delivery.

To request an RMA email and number, please send a detailed email containing the First and Last name on the order and a working phone number to resolutions@quicknmobile.com. 

Returnable devices are accepted within fifteen days (15) from the date received for an exchange or credit of the purchase price less shipping (to you) and a twenty percent (20%) restocking fee on Falcon, Electra7, and Pegasus Wheelchairs. Matrix Wheelchairs are assessed a 22% restocking fee. Oracle, Titanyon, Helium, Phoenix and Air Hawk, Eagle, Evolution, and Wheellators, Along with Megatron, Optimus, Flight, and Gladiator Scooters, have a 35% restocking fee. Quick N Mobile reserves the right to accept some returns, minus applicable fees up to thirty days after the item has been delivered. After 15 days, a fifty percent (50%) restocking fee applies. Due to increased fuel and labor costs, effective Feb 1st, 2022, a $100 administrative fee will be added to all returns. We apologize for the inconvenience. Some items cannot be returned, including but not limited to:

� Third (3rd) Year Warranties. These are purchased by us through a 3rd party and are non-refundable.

� Special order, Specialty, or special request items (The Footbar Walker is a Specialty Item).

� DEVICES THAT ARE SPECIALTY COLORS. MIDNIGHT FIBERS AND PINK MATRIX, PINK AIR HAWK, EAGLE, ELECTRA7, AND FALCON WHEELCHAIRS ARE NON-RETURNABLE. ORANGE AND NEON GREEN EAGLE WHEELCHAIRS ARE NON-RETURNABLE. 

� Free gifts and promotional items.

� Custom items we make for you.

� Items you customize for yourself.

� Used items and devices.

� Used, Open Box Specials or Refurbished items of any kind

� Items without their original packaging are not eligible for return. 

� Items missing packaging, parts, or instructions.

� Items specifically marked non-returnable.

� Any Item Purchased with Our Layaway Program or Items purchased when using financing through a third party.
(Please see the terms for Layaway here: https://quicknmobile.com/layaway/)

� Headrests, Leg Extension Kits, Armrest Spacare Kits, Motors, Armpads, wheels, bearings Chargers, and sanitary items are not returnable when purchased with wheelchairs, or as a stand-alone purchase without a wheelchair.

� Batteries and joystick controllers purchased without devices (chairs, scooters, or lifts) are not returnable due to corruptibility issues when used with an unknown device. 

� Cushions of any kind when purchased on their own (not with a chair). This is for sanitary reasons. 

� Samson Protective Cases – Not returnable for sanitary reasons.

� Welterweight and Vulcan Lifts and P-Lift 50 devices are non-returnable.

� Toileting Devices – or any device used with the assistance of toileting.

� Any and all items purchased in the Accessories Section of Quicknmobile.com (https://quicknmobile.com/product-category/accessories/)

� Any device purchased by a third party or charity for an individual is non-returnable unless communicating with the purchaser (charity or organization that purchased the chair for a customer) of the returnable device within the allocated return period. Acceptance will be granted or denied on a case-by-case basis.

� Limited Edition Devices. (Including Midnight Fibers colored Matrix Wheelchairs) Returns may be considered on a case-by-case basis ONLY if the box has been unopened and the customer submits several pictures of the unopened box. The restocking fee on limited edition devices with unopened boxes is assessed at 40% of the purchase price, in addition to ship-to costs. Return shipping would be the responsibility of the customer. 

� Devices and items that are not in “New Condition” New condition is defined as a device that has not been taken outside of a fully enclosed dwelling. Any device that has been used outdoors is not considered to be in New Condition. Devices that are sent back and not in New Condition will be assessed an additional %15 restocking and cleaning fee. 

� Items used in a manner inconsistent with weight limit or utility are not eligible for return. 

Refunds, store credits, and exchanges may be given at our discretion. Refunds are typically issued once a month by check or money order in U.S. currency but may be issued more rapidly when possible, via PayPal refund or credit card refund.

Quick N Mobile does NOT accept credit cards where AVS (Address Verification System) is not available. This is to reduce fraud.

  • ALL Items listed on our Accessories Page (https://quicknmobile.com/product-category/accessories/) are intended for use ONLY with wheelchairs, mobility scooters of lifts available on our website.

Where to ship your return: When you receive an RMA email with instructions and RMA number, the return shipping address will be available in the contents of the email, along with an estimation of fees. Some items are returned directly to the manufacturer when 1) the manufacturer prefers to handle returns directly; 2) the return would be delayed by returning it to us; 3) the return requires replacement parts or manufacturer refurbishment. If a device is returned to sender without an RMA a minimum of $350 – Not greater than $750 shipping and handling fee will be assessed to return the device to the correct processing location. Once the item is shipped to us, you must reply to the RMA email with the return tracking information. Packages returned without remitting return tracking information to us are not eligible for return. 

Please Note: If you purchase a used, open box, or refurbished item, these items may not be returned for any reason. At the sole discretion of Quick N Mobile Inc, some refurbished items may be considered for return at a rate determined by Quick N Mobile Inc. Items shipped uninsured may not be returned if damaged. Used and Open Box units are not New and may have mild wear, such as scratches and dents. Used and Open box units are considered to be in good condition and completely functional. Extended Warranties are non-refundable but transferrable with the sale of the device.  

Please be aware that a twenty percent (20%) restocking fee along with ship-to costs and handling fees applies to all authorized and applicable returns that comply with the fifteen-day grace period. We do not credit shipping charges, insurance, tax, customs charges, or return shipping fees. Restocking fees are calculated from the purchase price of the returned items, minus any discounts received. If promotional accessories are not returned, an additional $250 fee will be assessed. 

Should a credit card chargeback (dispute) or PayPal dispute occur after an order is placed to Quick N Mobile, Inc., Quick N Mobile, Inc. reserves the right to take legal action including recuperation of attorney fees, compounding interest at 1.5% per month, and a $1,000 fee in addition to reporting suspected fraud to federal authorities when such a chargeback occurs. Additionally, if a chargeback is initiated from PayPal or a Credit Card Purchase, the warranty is instantly and automatically void, we will no longer accept your return, even if it is within the timeframe allowable. Additionally, we will not service your account in any way, shape, or form in the event of dispute or chargeback. In other words, please allow us to resolve issues. By going above our head, you give up all rights as explained in our warranty, for promotional items, and for a return. 


Does your return meet this checklist?

– Contains only returnable merchandise.
– Properly labeled, including your RMA Number.
– The package is insured and traceable.
– Returned within fifteen days of the delivery date.
– Product must be unused, clean, and not damaged.
– Original packaging and materials are intact.
– Device MUST NOT have been used outdoors. If a device is returned with evidence of outdoor use, an additional 15% fee will be assessed. We accept returnable devices in brand-new condition. Once a device is used outside of a home, it it no longer considered to be in brand-new condition. 

Quick N Mobile is NOT responsible for return shipping costs. We recommend that you insure your return and have the return professionally packaged prior to sending it back to us with a signature required. We do not accept responsibility if damage occurs to a return while being shipped back to us. If for any reason your return does not meet these requirements the amount of your refund may be adjusted accordingly at the discretion of Quick n Mobile Inc.. Returns missing the original packaging boxes or materials may be accepted at the discretion of Quick N Mobile but will be assessed an additional thirty (30) percent (of the total purchase price) fee. Merchandise should be in new condition, in its original packaging, without scratches, paint chips, dents, or damage. We reserve the right to refuse, refund, exchange, or give store credit for your return at our sole discretion.

Quick N Mobile Inc. offers free shipping on almost all products in the continental United States. However, when an item is returned the original outbound shipping and packaging charges are deducted from your credit. If a returnable item is not in new condition, we will charge the retail price for the parts needed in order to refurbish the device, and or any monies charged to us for damage to the device, or packaging. Labor will also be charged at the rate of $55 per hour with a two-hour minimum. We reserve the right to refuse credit, refund, or a return of any item that was modified in any way shape, or form and not in the condition in which it was shipped. This includes:

    • Removal of stickers or logos.
    • Tampering with weld points.
    • Modifications or alterations.
    • Removal of parts other than the packaging used for shipping.
    • Unauthorized repair.
    • Units damaged by abuse, which is determined by us, including improper charging.

AVAILABILITY OF OPEN BOX – USED, DEMO, OR REFURBISHED DEVICES:

Devices marked as not brand new, open box, Demo, used, or refurbished may not always be in stock. Please note we reserve the right to ship a separate color from the color ordered, after a follow-up email or phone call, once permission is granted. If we are unable to ship the device ordered as on the order form, we will provide a full refund. Due to seasonal demand, our times of availability may change without notice.

CANCELLATIONS:

Orders canceled after they have been shipped are treated as returns with all applicable return fees, including round-trip shipping and restocking fees on returnable items. If an order for a motorized wheelchair, lift, joystick, CPU, or motor is requested before the item has shipped, but after the order has been sent in for warehouse processing, a $200 fee will be imposed. This is due to the fees we are charged and the administrative issues preventing the order from being shipped. Once an order for a Massage Chair has been sent in form processing, but prior to shipping, a $2100 cancellation fee will be assessed. Massage chairs are non-refundable and difficult to cancel for us, so unfortunately the cost is passed along to the customer. Please be certain about your order prior to placing your order. Thank you for understanding. 

REFUSAL OF DELIVERY – ITEMS RETURNED BECAUSE THEY ARE NOT DELIVERABLE:

If delivery of merchandise is refused or sent back to us as undelivered, we reserve the right to charge full shipping costs, a $500 service fee due to additional shipping requirements, and up to fifty percent restocking fees. To help avoid restocking fees associated with refusal of delivery, or a package being returned to sender, please promptly communicate with us.  

Quick N Mobile works entirely with third parties for all aspects of shipping and delivery. We cannot be held responsible for delays in shipping due to circumstances beyond our control. If your order is canceled by written request (to resolutions@quicknmobile.com) in a reasonable time, not later than 7 days after the expected ship date (up to seven days after the order has been placed) in the event of a delay, we can offer a full refund if the item has not yet been shipped. Any item that has been ordered on Pre-Order Status can be canceled for a full refund at any time before the item has been processed for shipping.

  • Financed orders cannot be canceled for any reason, we apologize in advance for times when unforeseen circumstances cause delays beyond our control.

PROMOTIONAL ITEMS:

At times, some promotional items may not be available for shipping at the time when you place your order. We make sure to send promotional items as soon as they are in stock. We will not issue a partial or total refund for backorder promotional items (including batteries) when these items are not in stock. Promotional items are not under warranty or eligible for repair or return. We welcome phone calls and support tickets to inquire about such items but please keep in mind promotional items are complementary. At times, supplies run out prior to receiving the next shipment. In the event a promotional item is not in stock, it will be shipped as soon as possible when out items are received.

DAMAGED ITEMS:

There are times when an item is damaged in transit. IF THE BOX OF A NEW DEVICE IS DAMAGED, DO NOT ACCEPT THE DEVICE. QNM IS NOT RESPONSIBLE FOR DAMAGES IN SHIPPING IF THE DEVICE IS SIGNED FOR BY THE CARRIER THAT DELIVERED THE DEVICE IN DAMAGED CONDITION. Please inspect the box for obvious damage prior to signing. If a UPS claim is filed, and the condition of the item inside of the box is not in damaged condition, the customer will assume complete responsibility for all shipping costs. A refund will NOT be issued for non-damaged items that have been sent to UPS for evaluation. If the item is sent back to the shipper, this will be treated as a return and an additional $500 will be assessed on returnable items. For non-refundable items, no refund will be issued and it will be the responsibility of the customer to communicate with UPS for re-delivery. Shipping boxes and materials are meant to absorb damage during the shipping process. If the item is deemed by UPS to be damaged as a result of their negligence, or improper shipping materials, it will be replaced. If damage is discovered after unboxing the device, please let us know withing three days in writing to resolutions@quicknmobile.com of the occurrence. Please include a picture of the affected areas/device in your email to us.

We allow THREE (3) Days (Day one is the day the item was delivered. Time of day is not relevant). from the time you receive your order to report a damage claim. We consider the three (3) day window to be the “Inspection Time”. If your item was damaged when you received it, please report it to us immediately. After the inspection time (3 days), wear and tear-based damage claims will not be accepted, however, warranty claims are still accepted.

Please look over your device thoroughly once you receive it and report damage to us in a period of three days or fewer.

IF AT ANY POINT IN THE OWNERSHIP OR CUSTODY OF ANY DEVICES PURCHASED OR ACQUIRED THROUGH QUICK N MOBILE THERE IS DAMAGE TO THE DEVICE, PLEASE DO NOT USE IT UNTIL IT IS COMPLETELY REPAIRED BY US OR A CERTIFIED REPAIR FACILITY. PLEASE THINK ABOUT SAFETY FIRST.

WHAT WE CONSIDER DAMAGE:

We reserve the right to make a determination as to what is considered damage. We are not responsible for damage that we feel may have occurred during the unpacking of the device. Blemishes in the device’s finish in the size of approximately 5mm x 5mm or less will not be covered – or may be covered at our discretion.

LOANER DEVICES:

We do not provide loaner devices.

PAPER RECEIPTS AND ADMINISTRATIVE PAPERWORK:

Quick N Mobile Inc. is a paperless company. We do not provide paper receipts. We do provide detailed receipts sent to the email address that you provided at the time of purchase. Please check your spam folder if you have not received a receipt after purchase. If you would like a paper receipt to be sent to the address you provided at the time of checkout, or a separate address, a $30 fee per receipt sent will apply. Quick N Mobile does not work with insurance companies. Quick N Mobile will not provide paperwork, electronic communication, or company information to an insurance company without a $50 administrative fee per company, per request. All administrative fees must be paid in advance. All administrative fees are non-refundable for any reason.

MEDICARE, MEDICAID, AND INSURANCE CARRIERS:

Quick N Mobile Inc does not have a Medicare-registered or approved facility. We do not have an NPI number and the devices available for sale on this website are generally not covered by Medicare or Medicaid. Quick N Mobile Inc will not be present for appeal hearings regarding a Medicare of Medicaid decision to not cover a device on this website. We do not accept doctor prescriptions nor do we work with insurance carriers in any capacity. If you would like Medicare to pay for a medical mobility device, we suggest contacting your local Medicare or Medicaid office or representative to understand the criteria for motorized mobility devices. Due to security purposes, we will not provide our EIN number to customers wanting a specialized receipt to present to an insurance carrier. Please understand that Medicare Supplements and Medicare Advantage plans generally adhere to the standards set forth by Medicare. As it pertains to under-age 65 insurance carriers or over-age 65 non-Medicare insurance, we make no warrants that you would be able to receive in or out-of-network coverage (a full or partial reimbursement) for any purchase made on this website.

EXCHANGES:

IN THE EVENT A DEVICE IS ORDERED, AND A CHANGE TO A DIFFERENT DEVICE (PRIOR TO SHIPPING) IS REQUESTED, IF THE CHANGE OCCURS AFTER THE ORDER HAS BEEN SUBMITTED TO OUR WAREHOUSE FOR PROCESSING, A $300 FEE WILL APPLY, IN ADDITION TO THE PRICE DIFFERENCE OF THE DEVICE. THIS IS DUE TO HOW THE WAREHOUSE OPERATES. MANY TIMES IT TAKES OVER 24 HOURS TO PROCESS A CHANGE, AND BY THE TIME THE CHANGE IS SUBMITTED AND PROCESSED, THE ORIGINAL ORDER HAS ALREADY BEEN SENT. THIS FEE COVERS ADDITIONAL SHIPPING COSTS TO PULL AN ITEM BACK AND EXCHANGE FEES.

MESSENGER AND COMMUNICATION:

Quick N Mobile uses a third-party service that allows users to send chat requests and offline messages. This service is specifically used for general questions only. Service requests and return requests MUST be submitted in writing by sending an email to resolutions@quicknmobile.com or by filling out the web form at https://quicknmobile.com/support/. Any and all service or return requests sent via our third-party application in the form of a chat request or offline message will not be seen by the correct department and will not be considered valid. Thank you for understanding.

WHEELCHAIR AND SCOOTER WARRANTY INFORMATION:

Quick N Mobile provides a 2-Year Limited Warranty (unless noted on the product page) that is available to The New Airhawk, Electra7 HD, Eagle, Falcon, Matrix, Tech 4, Falcon, Phoenix, and Evolution  Folding Power Wheelchair. This also applies to the Lexis Light Mobility Scooter, Titan 3 Wheel, Titan Hummer (4-wheel), and Pool Lifts. For pool lifts please reference the warranty information that comes with the package. Please note that used and refurbished equipment does not come with a warranty unless specified. Please Note, DEMO units and devices come standard with a 180-day warranty unless otherwise specified. Please feel welcome to contact us for help. 

Lexis Light and Power Wheelchairs:

    • The Main Frame is protected with a 2-YEAR Warranty – Protecting against normal use.
    • The Motors are protected by a 2-YEAR Warranty – Protecting against normal use.
    • The Battery Cables are protected by a 1-YEAR Warranty – Protecting against normal use.
    •  BATTERIES COME WITH A NINE (9) MONTH WARRANTY PROTECTING AGAINST MANUFACTURING DEFECTS. A MANUFACTURING DEFECT TYPICALLY PRESENTS ITSELF IN THE FORM OF A BATTERY SIMPLY NOT FUNCTIONING ONCE INSTALLED IN THE DEVICE, AFTER CHARGING. WHILE SOME BATTERY ISSUES MAY BE A RESULT OF A FAULTY CHARGER (WHICH IS UNDER WARRANTY) SOME ISSUES ARE DUE TO OPERATING CIRCUMSTANCES. OPERATING CIRCUMSTANCES INCLUDE BUT ARE NOT LIMITED TO THE WEIGHT OF THE OPERATOR,  CHARGING TIME, TERRAIN THE DEVICE OS OPERATED ON, CHARGING CURRENT, AMBIENT STORAGE TEMPERATURE, OPERATING TEMPERATURE, LEVEL OF INCLINE / DECLINE DRIVEN, AND OTHER FACTORS NOT MENTIONED, INCLUDING IMPROPER USE. IF YOU FEEL YOU HAVE A PERFORMANCE ISSUE WITH BATTERIES, AS IN THE RANGE DOES NOT APPEAR TO BE THE ESTIMATED OPERATING RANGE POSTED ON THE PRODUCT PAGE, WE NEED TO BE NOTIFIED WITHIN 14 DAYS OF THIS ISSUE.  WITHOUT EXCEPTION, IF THERE IS A RANGE-RELATED ISSUE THAT IS BEING REPORTED TO QUICK N MOBILE AFTER 14 DAYS OF DEVICE OWNERSHIP, WE WILL NEED A PRINTOUT OF A TEST UNDER LOAD FROM A PROFESSIONAL. IF A TEST UNDER LOAD IS NOT FURNISHED WITH AN EMAIL CLAIM TO RESOLUTIONS@QUICKNMOBILE.COM WE WILL NOT CONSIDER THIS A WARRANTY-RELATED ISSUE. WE BELIEVE THAT 14 DAYS IS SUFFICIENT TO TEST YOUR NEW OR OPEN BOX DEVICE FOR RANGE. IF YOU FEEL YOU NEED MORE TIME, PLEASE SEND US AN EMAIL WITHIN THREE (3) DAYS OF RECEIVING YOUR DEVICE WITH AN ADDITIONAL BATTERY EVALUATION REQUEST, HOW MUCH TIME YOU REQUEST, AND WHY IN ORDER FOR THIS REQUEST TO BE CONSIDERED. WE SINCERELY APPRECIATE YOUR ACCEPTANCE AND UNDERSTANDING OF THIS ISSUE. AGAIN, WE DO EVERYTHING IN OUR POWER AND ABILITY TO ACCOMMODATE OUR CUSTOMERS IN THE MOST BENEFICIAL AND EXPEDITIOUS WAY POSSIBLE.
    • The Joystick Control System (CPU, black box under the seat of folding power wheelchair) is protected with a 1-YEAR Warranty – Protecting against normal use. Please note that damage to the joystick connectors or damaged prongs is a result of improper use and will be considered on a case-to-case basis. Please note that physical damage to the joystick is not considered to be normal use, but may be considered on a case-by-case basis.
    • A 90-DAY limited warranty is provided on the wearing parts such as latching mechanisms, rubber tires, armrest padding, joystick button covers and joystick control knob, covering manufacturer defects, protecting against normal use.
    • There is a 30-DAY limited warranty on soft goods, such as seat cushions and backrest padding,  joysticks, tillers, and the storage bag, protecting against normal use.
  • Please reference the manual that comes with the Triton Pool lift for specific warranty information.

*** *** *** ***

WEAR AND TEAR:

It is perfectly normal for parts and pieces of the device to wear out. We reserve the right to determine if any warranty claims are a result of normal wear and tear – which is not covered. The warranty is designed to cover parts that are manufacturer defective, not wear and tear resulting from use.

IMPROPER USE:

Lightweight foldable wheelchairs are not designed to be used with WAV transit devices, snap-in transport or otherwise occupied while being transported in a vehicle while being secured to the vehicle. Foldable wheelchairs are designed to be stowed away and not occupied by a person while driving. It is unsafe to occupy (sit-in, stand, lay down) foldable wheelchairs in transit vehicles, and damage resulting is not covered under warranty.

* FRAUDULENT WARRANTY CLAIM CLAUSE – PLEASE READ:

If you submit a warranty claim that we deem to be fraudulent in nature, we reserve the right to refuse coverage and terminate your warranty indefinitely. We reserve the right to determine what is considered fraudulent or what and how to cover all warranty claims. The following can be considered examples of fraudulent claims.

  • Claiming you did not receive portions of your order that have been shown as delivered.
    THE PROPER WAY TO RESOLVE NOT RECEIVING PARTS IS TO SEND AN EMAIL TO RESOLUTIONS@QUICKNMOBILE.COM AND ASK FOR THE TRACKING NUMBER OF YOUR ORDER. PLEASE MAKE CERTAIN TO INCLUDE THE FIRST AND LAST NAME OF THE CUSTOMER. IF THE PACKAGE HAS BEEN DELIVERED, YOU WILL NEED TO CONTACT THE CARRIER (UPS, R&L ETC) TO OBTAIN AN INCIDENT REPORT NUMBER. ONCE WE RECEIVE AN INCIDENT REPORT NUMBER, A CLAIM OF THAT NATURE CAN BE SUCCESSFULLY SUBMITTED.
  • Fraudulently Claiming merchandise is defective.
    WHEN MERCHANDISE IS REPAIRED, THOROUGH INSPECTIONS ARE PERFORMED. IF WE FEEL THE MERCHANDISE IS IN PERFECT WORKING ORDER, WE RESERVE THE RIGHT TO REFUSE THE CLAIM AND REFUSE TO SHIP THE DEVICE AT OUR EXPENSE. WHEN IN DOUBT, WE HAVE A SUPPORT TEAM WHO CAN HELP YOU TROUBLESHOOT TO DETERMINE POSSIBLE CAUSES AND RESOLVE ISSUES. THAT IS THE BEST AND MOST EFFECTIVE WAY.
  • Abusive demeanor to staff and/or affiliates.
    WE REGRET THE NEED TO EVEN INCLUDE THIS PORTION OF OUR TERMS PAGE. IF YOU ARE UNABLE OR UNWILLING TO TREAT OUR STAFF CORDIALLY, THEN WE RESERVE THE RIGHT TO VOID YOUR WARRANTY. THIS INCLUDES YELLING, MAKING THREATS WITH MEDIA, REVIEWS, LAWYERS, OR OTHER REPERCUSSIONS THAT WE MAY CONSIDER THREATENING  BECAUSE YOU DO NOT AGREE WITH SOMETHING IN THE TERMS OUTLINED ON THIS PAGE, USE OF PROFANITY, OR USING OUR STAFF AS A MECHANISM TO VENT FRUSTRATIONS WITHOUT WHAT WE BELIEVE IS THE INTENT OR WILLINGNESS TO RESOLVE AN ISSUE. WE ARE HERE TO HELP AND SIMPLY ASK THAT YOU REMAIN COOPERATIVE WITH US SO THAT WE MAY GAIN THE INFORMATION NEEDED TO PROPERLY LOG AND HELP RESOLVE THE ISSUE. PLEASE NOTE, IF WE CONSIDER YOUR BEHAVIOR AS ABUSIVE OVER THE PHONE, WE RESERVE THE RIGHT TO PROVIDE YOU WITH EMAIL SERVICE ONLY. THIS MEANS ANY COMMUNICATION WITH US WOULD BE DONE ONLY BY CORDIALLY CONSTRUCTED, RESOLUTION-ORIENTATED EMAIL. PLEASE NOTE, WE RESERVE THE RIGHT TO NOT RESPOND TO EMAIL INQUIRIES OR REQUESTS THAT WE CONSIDER TO BE ABUSIVE, REPETITIVE, OR SPAM.
  • Claiming parts that have been used improperly should be repaired at our expense.
    PLEASE UNDERSTAND THE WAY OUR WARRANTY WORKS IS SIMPLE. IF THE PART IS DEFECTIVE WE ASSESS IT, THEN RESOLVE IT. IF YOU BREAK THE CONTENTS OF YOUR ORDER AS A RESULT OF WHAT WE CONSIDER NEGLIGENT OWNERSHIP WE RESERVE THE RIGHT TO REFUSE THE CLAIM. WE CAN STILL RESOLVE THE ISSUE, HOWEVER, IT MAY NOT BE A WARRANTY CLAIM. WE SIMPLY ASK THAT YOU COMMUNICATE WITH US IF AN ISSUE ARISES. WE ARE HERE TO HELP, HOWEVER, WE CANNOT BE RESPONSIBLE FOR NEGLIGENCE WE DO NOT HAVE OWNERSHIP OF.  
  • PUBLISHING NEGATIVE REVIEWS ON THE INTERNET OR ANY OTHER MEDIUM OF COMMUNICATION A HUMAN CAN BECOME AWARE OF, WRITING NEGATIVE COMMENTS, FILING A COMPLAINT WITH BBB, OR SLANDER.
    PLEASE ALLOW US TO RESOLVE ANY ISSUES YOU MAY HAVE BY COMMUNICATING WITH US DIRECTLY. WE ARE HERE TO HELP AND WE WILL HELP AS MUCH AS POSSIBLE IF YOU ALLOW US. IF YOU PUBLISH ANY COMMENTS WE FEEL ARE NEGATIVE, SLANDEROUS, HARMFUL, OR UNTRUE WE WILL IMMEDIATELY AND INDEFINITELY VOID YOUR WARRANTY, ALONG WITH ALL WARRANTIES YOU HAVE WITH US. YOU ALSO AGREE TO PAY QUICK N MOBILE $1,000.00 USD IN RESTITUTION FOR PUBLISHING NEGATIVE REVIEWS OR COMPLAINTS  OR DISPUTES ON THE INTERNET OR ANY OTHER MEDIUM OF COMMUNICATION A HUMAN MAY BECOME AWARE OF. THIS INCLUDES WRITING NEGATIVE COMMENTS, FILING A COMPLAINT WITH BBB, OR ANY WEBSITE THAT ALLOWS COMPLAINTS TO BE FILED OR SLANDER.
  • WE WILL ONLY COMMUNICATE WITH PEOPLE WHOSE NAMES APPEAR ON THE ORDER FORM WHEN ORDERING. IF YOU ARE WORKING WITH AN ADVOCATE WE WILL NEED TO SEE A LEGALLY BINDING, NOTARIZED POWER OF ATTORNEY AGREEMENT AND IDENTIFICATION ALERTING QUICK N MOBILE THAT YOU ARE WORKING WITH AN ADVOCATE OR LEGAL GUARDIAN. PLEASE SEND THOSE DOCUMENTS TO RESOLUTIONS@QUICKNMOBILE.COM ALONG WITH THE FULL NAME OF THE PERSON ON THE ORDER. WE DO THIS TO COMBAT FRAUD AND FOR YOUR PRIVACY.

IF YOU NEED TO LET US KNOW ABOUT A WARRANTY ISSUE, PLEASE USE OUR SUPPORT TICKET SYSTEM FOR THE MOST RAPID RESULTS

CLICK THE FOLLOWING LINK TO OPEN A SUPPORT TICKET –> https://quicknmobile.com/support/ <–

If your product covered under warranty has stopped functioning properly, please contact us. We will use the information provided to open a trouble ticket. In order to most expeditiously process warranty issues, we ask for your full cooperation in providing Quick N Mobile, Inc. information, including pictures, videos, and/or written or oral statements (mostly via email) when requested. We do everything in our power and ability to resolve warranty issues as quickly as possible but please understand that we rely on your cooperation in order to help us resolve issues you may encounter! Your cooperation in providing us with digital media (pictures, audio, videos) that demonstrates a lack of utility helps us determine the most rapid course of action. There are times user misunderstanding/error causes issues. By providing us with evidence of lack of utility, we are able to resolve the issue more efficiently. 

The warranties do not cover any damages due to 3rd party abuse, accident, misuse, abuse, negligence, or failure to properly maintain any products, normal wear and tear from day-to-day operations, or any damages caused by a third party. In the event that products are altered, repaired, improperly installed, or improperly used by anyone without prior written approval by Quick N Mobile, all warranties are void.

Please note, any parts under warranty will be replaced and shipped to your door by Priority Express Mail by USPS or UPS Ground or any applicable carrier of our choosing. At our discretion, Quick N Mobile may send a service technician to your home for repairs we deem complex, or we may ship the unit to a location of our direction for repair or renovation. We do reserve the right to refuse warranty claims when sufficient information that we have requested is not provided within a seven (7) day timeframe.

Our goal is always to resolve your issue in the least amount of time. Our goal is always to restore your device or unit to whole working condition and return it as quickly as possible. Sometimes field technicians to your home are not the fastest route.

Any service and labor fees to replace parts under the warranty that we send you must be paid by the user unless communicated otherwise. Motorized folding power wheelchairs and scooters are not designed to be dropped or submerged in water. The term “weather resistant” indicates that units should function properly if caught in a rainstorm if shelter is immediately sought but are not designed to be driven in water deep enough to partially or wholly submerge the battery area, electrical wiring, or motors. Additionally, units are not designed to be dropped while being loaded, unloaded, or otherwise. If you are unable to load or unload a power wheelchair or mobility scooter without gently setting it down, please ask us how a ramp or carrier could be used to assist in the process of loading and unloading the unit.

Please note that our in-home service warranty applies to the continental US only and is performed at the discretion of Quick N Mobile Inc.,

This warranty specifically excludes reimbursement for labor to remove, repair, or install the product and any return freight charges. The warranties do not cover any damages due to accident, misuse, abuse, negligence, or failure to properly maintain any products. In the event that products are altered, repaired, improperly installed, or improperly used by anyone without prior written approval by Quick N Mobile Inc., all warranties are void. In other words, in some cases, we can and will help with the shipping costs of a unit that has to be sent back and in other cases, we may choose not to. All repairs are considered on a case-by-case basis. Please reference the terms of the warranty above to better understand which parts are under warranty.

If requested by a duly appointed distributor for inspection and or repair, Quick N Mobile Inc. will, at its own option, repair or replace the failed or defective item, and deliver the repaired product or replacement to the buyer of the product, freight prepaid to the destination provided for the original order. Products returned to Quick N Mobile Inc. for replacement under this limited warranty shall become the property of Quick N Mobile Inc. In other words, if something is sent back and replaced by us, the part you sent back will not be sent back to you if a new part has been sent as a replacement. A new warranty shall not be established for the repaired or replaced products. Such products shall remain under warranty only for the remainder of the original warranty.

TOTAL WARRANTY VALUE:

Our warranty is limited to the total cost of your item, paid by the customer at the point of sale, to Quick N Mobile. Warranty repairs in total are limited to the cost of the item and may not exceed the cost of the item purchased. 

From time to time, we may choose to provide a repair service for a non-warranty issue(s) at no cost. In the event we perform non-warranty work at no cost, the labor rate and cost of materials will be deducted from the total warranty value.

WARRANTY STATEMENT:

This written limited warranty constitutes the final, complete and exclusive statement of warranty terms. No person or organization is authorized to make any other specific or implied warranties or representations on behalf of Quick N Mobile Inc.

CUSTOMS FEES:

Sometimes we are out of promotional items (cup holders, umbrellas, safety flags, scooter covers, lights, arm bags, baskets, oxygen tank holders, etc.) due to high demand and lapse in delivery time of stated items to the warehousing facility in which they are shipped from. It is our policy to ship these items immediately, once they are available and in stock. However, we cannot be responsible for broker fees and item fees for items the Canadian, or other governmental or regulatory agencies decide to keep in customs.

We know this is an inconvenience for all parties involved, but in the event that we are out of promotional items at the time of your order, please understand that the customer is responsible for paying any broker and item fees in order to receive promotional items, provided such fees are assessed, which oftentimes they are not. At no time will Quick N Mobile Inc. be responsible for such fees.

DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure, or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available for your use, without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Quick N Mobile, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

All measurements provided are from item manufacturers that have been converted from metric to imperial and therefore are approximate. Although we do everything we are able to verify the validity of measurements, we cannot be held liable or accountable for differing measurements of any product shown. Please be advised that measurements are contingent on where the product is measured and can vary depending on how the product is measured. All sales are considered final and subject to our return policy. We welcome any and all phone calls about any of our products, whether it be questions or concerns. Thank you for understanding.

INDEMNIFICATION

You agree to indemnify, defend and hold harmless Quick N Mobile and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, harmless from any claim, injury or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference or your violation of any law or the rights of a third party.

INJURY

You agree to indemnify, defend and hold harmless Quick N Mobile and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, harmless from any claim, injury or demand, including reasonable attorneys’ fees, made by yourself or any third party due to or arising out of injury due to use of products offered from us. We cannot be responsible for the way in which our products are used. You agree that any product or service purchased from us is to be used at your own risk. Quick N Mobile is a Discover Your Mobility Dealer.

COPYRIGHT NOTICE

All original images on this site (www.quicknmobile.com) are property of Quick N Mobile Inc. Under no circumstances do we give permission to use our Photo Images, Videos, and Text Descriptions without our express written permission. All requests to use our copyrighted material must be submitted via email to contact@quicknmobile.com. Any violations will be prosecuted to the full extent of applicable governing laws.

GRIEVANCES

If a grievance should arise, you agree to send your grievance in the form electronic message only. Please e-mail your message to resolutions@quicknmobile.com. We are a paperless company. We do not accept written grievances, complaints, warnings, and communication through USPS, Fed Ex, UPS, or any other carrier or delivery service. We keep all electronic communications logged. Due to the nature of non-electronic communication, we do not accept communication or grievances other than by phone or in writing via electronic communication.

GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of 941 NE 19th Ave STE 307, Fort Lauderdale, FL 33304.

CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

We currently accept Visa, MasterCard and Discover.

Please note that Quick N Mobile does not accept items used as promotional items (free accessories) as returns by themselves. Additionally, promotional items are shipped on an as soon as possible basis. There are times when we are sold out on a certain item and have to wait for shipment. Due to the nature of how some promotional items are shipped, there may be times when they are out of stock. Please ask us which promotional items are out of stock, if any, at the time of purchase. Thank you for taking the time to read our Terms page and we wish for you to have a positive and uplifting experience!