Support

Quick N Mobile Support  – We Resolve Issues With Our Trouble Ticket System

Please Read First:

Hello and Welcome to the Quick N Mobile Support Page. We strive to quickly and efficiently resolve warranty-related issues. Did you know that by looking at our VIDEO OPERATING MANUAL section, or by watching the troubleshooting videos on this page, you can often find a solution to the issue you are experiencing? It’s true! So we encourage you to first watch the Support Videos on this page, or navigate to the VIDEO OPERATING SECTION by CLICKING HERE. 

IMPORTANT – HOW OUR SUPPORT SYSTEM WORKS- Please Read:

Running into an issue with your device can be frustrating, we understand. We understand that you may wish to speak with someone about this issue too. Basically, you want the issue to be resolved in as little time as possible. That is why we have the Trouble Ticket support system in place. Our technical department is required to maintain a paper trail of all issues, warranty and otherwise. Instead of calling us to discuss what is right here in writing, WE WANT YOUR ISSUE TO GO DIRECTLY TO THE FRONT OF THE LINE FOR THE FASTEST RESOLUTION POSSIBLE. The Form you will see below the troubleshooting videos gives our technicians a heads up of the issue, an understanding of troubleshooting steps that have been completed, and an idea of what department in the repairs and warranty division will handle the task. In other words, the form you are being asked to fill out eliminates the need for multiple phone calls, clutter, confusion, and delays. We understand it may seem inconvenient to complete the form, but this is done with the purpose of streamlining the resolution process.

FOR DEVICES NOT WORKING PLEASE ALWAYS THINK SAFETY FIRST AND DO NOT USE THE DEVICE UNTIL THE ISSUE CAN BE RESOLVED. PLEASE WATCH THE CORRESPONDING VIDEO FOR THE DEVICE YOU ARE HAVING TROUBLE WITH. 

TROUBLESHOOTING THE EAGLE FALCON AND ELECTRA7 https://youtu.be/heUbNMONFjA
TROUBLESHOOTING THE AIR HAWK https://youtu.be/8IC5pT8UKYk

IF THE TROUBLESHOOTING VIDEOS HAVE NOT RESOLVED YOUR ISSUE, PLEASE FILL OUT THE FORM BELOW:

Resolutions Form - Please Complete

Name(Required)
Address(Required)
Please Let Us Know Wht Type Of Device You Have *(Required)
Please Confirm That All Charging Cords Are Unplugged and Removed From The Chair. has This Been Accomplished?(Required)
For Power Chairs: Please Put The Chair In Free Wheel Mode with the Joystick OFF, Does The Chair Push Easily?
Please Put The Chair In Locked Mode, The Chair Should Not Move, In Locked Mode, Does The Chair Remain Stationary When Pushed?(Required)
For Power Chairs: Please Detach Joystick from Chair Then Re-Attach. Has This Been Done?(Required)
Please Confirm That Once The Joystick Has Been Re-Attached, You Cannot Easily Pull The Connector Apart to Detach the Joystick(Required)
There should be Guide Arrows On The Side of your Joystick. Are these Arrows Facing Each Other?(Required)
Please inspect all of the cables in your chair. Can you find any crimps anywhere?(Required)
For WHEELCHAIRS Please Inspect All Cables Going Into The CPU, If Any Cables Are Loose, Please Make Sure To Tighten Them. Has This Been Accomplished?(Required)
Does The Horn Work?
Drop files here or
Max. file size: 1 GB, Max. files: 5.

     

    PLEASE UNDERSTAND THAT SOME ISSUES REQUIRE 3RD PARTIES TO BECOME INVOLVED. THERE MAY BE OCCURRENCES OF LAPSE IN COMMUNICATION. IF WE HAVE NOT REPLIED TO YOUR TICKET IN 3 BUSINESS DAYS, PLEASE FOLLOW UP WITH A PHONE CALL TO 888-701-8799 OR AN ADDITIONAL EMAIL TO RESOLUTIONS@QUICKNMOBILE.COM